Yes. We need clear reference images of your character (front, side, and back) to ensure accurate details.

Please note: Any features not shown in the reference images will not be included in your fursuit.

If you don’t have a complete character sheet, you can:

• Use our Free Design Service — available once you meet the minimum membership tier requirements. For new customers, you can apply if your first order total is over $600.
• Provide a written description + any existing sketches. We can help refine and complete the design.

• New customers: You can apply if your first order total is over $600.
• Returning customers: Available after you meet the required membership tier.

Absolutely. We support personalized color palettes and fabric selections.

Some special materials may affect the final price. Please contact us in advance to confirm.

Production time varies depending on season and queue status. Typically:

• Small parts (e.g., tails, paws) take about 2–4 weeks.
• Full fursuit takes about 8–16 weeks (or longer).

Contact customer support to check the current queue.

Yes. We usually support:

• Deposit system (e.g., 30% prepayment to reserve your slot).
• Negotiable milestone payments. Please contact customer support for details.

Yes. Every order includes free shipping insurance. If your fursuit is damaged during transit:

• No need to wait in the queue
• Full refund or priority remake (your choice)

Our base prices cover standard production. If your reference includes complex patterns, special structures, or premium materials, additional fees may apply.

We recommend:

• Using the price calculator, or
• Contacting our team for a custom quote.