Shipping policy
At Aurorafur, we take great care in preparing, protecting, and shipping every custom-made product. This policy explains our shipping methods, delivery estimates, insurance coverage, tracking, and customer responsibilities.
1. Shipping Notification & Final Payment
Once your product is completed, we will notify you that the remaining balance is due.
Shipping arrangements will begin after the final payment has been received in full.
Customers are expected to complete the remaining payment within 30 days of receiving the completion notice. If payment is not received within this period, the order may be placed on hold or handled in accordance with our Terms of Service.
2. Shipping Insurance & Pre-Shipment Inspection
Before shipment, we will confirm your recipient information and prepare the product for international transportation.
Where available, eligible shipments will include shipping insurance or logistics protection covering risks such as loss or significant transportation damage.
Before dispatch, the product and package may be inspected to confirm their condition and suitability for shipment.
Shipping insurance generally does not cover losses caused by circumstances such as:
(1)Incorrect or incomplete delivery information provided by the customer
(2)Failure to collect or accept the package
(3)Unauthorized changes to delivery arrangements
(4)Customer negligence
(5)Circumstances excluded under the carrier or insurer's applicable terms
3. Packaging & Logistics Processing
After the product is completed and cleared for shipment, it will be prepared for international transportation.
Depending on the shipping method and destination, preparation may include:
(1)Protective packaging
(2)Structural reinforcement
(3)Waterproof or moisture-resistant packaging
(4)Additional cushioning
(5)Export and logistics documentation
Logistics preparation and transfer to the international shipping network generally take approximately 5–10 business days.
This processing period is separate from the estimated international transit time.
4. Standard Shipping Methods
Aurorafur provides different standard shipping methods depending on the destination.
European Union (EU) / United Kingdom (UK)
Standard shipping is provided by rail freight.
Australia (AU)
Standard shipping is provided by sea freight.
United States (US)
Standard shipping is provided by sea freight.
Shipping methods for other countries or regions will be confirmed before shipment based on destination, carrier availability, customs requirements, package size, and current logistics conditions.
5. Air Shipping Upgrades
Customers who prefer faster delivery may upgrade to air shipping where available.
The applicable upgrade fee will be confirmed before shipment based on destination, package size, weight, and carrier availability.
Air shipments may use major international carriers such as DHL, UPS, FedEx, or another suitable logistics provider.
Estimated air-shipping transit time is generally approximately 7–14 business days, depending on destination, customs processing, and carrier conditions.
6. Estimated Delivery Time
Delivery times vary depending on the destination and selected shipping method.
Rail and sea freight generally require more time than air shipping.
Estimated delivery periods begin after the package has entered the international transportation network and do not include production time or the pre-shipment logistics preparation period.
Actual delivery times may be affected by:
(1)Customs clearance
(2)Local delivery procedures
(3)Public holidays
(4)Extreme weather or natural disasters
(5)Political or military disruptions
(6)Large-scale strikes
(7)Port, rail, airport, or carrier congestion
(8)Government regulations
(9)Other circumstances outside Aurorafur's reasonable control
Delivery estimates are therefore provided for reference and cannot be guaranteed as exact delivery dates.
7. Remote Areas & Additional Shipping Charges
Most standard destinations are eligible for the shipping options listed above.
However, remote, restricted, or difficult-to-access destinations may require additional shipping charges or alternative delivery arrangements.
Examples may include islands, remote territories, rural regions, or areas classified as remote by the selected carrier.
If an additional shipping fee is required, Aurorafur will notify you and confirm the charge before arranging shipment.
We will not charge an unexpected remote-area surcharge without informing you first.
8. Tracking Information
Once your order has been dispatched, we will provide available shipping information by email or through the order communication channel.
(1)This may include:
(2)Tracking number
(3)Logistics provider
(4)Shipping method
(5)Estimated delivery period
Tracking frequency depends on the selected shipping method.
Air shipping generally provides more frequent tracking updates.
Rail and sea freight tracking may update less frequently and may not provide real-time location information throughout the entire journey.
Temporary gaps in tracking information do not necessarily indicate that the shipment has stopped moving.
9. Delivery Information
Customers are responsible for providing complete and accurate shipping information, including:
(1)Recipient's full name
(2)Complete delivery address
(3)Postal or ZIP code
(4)Telephone number
(5)Any additional delivery information required by the local carrier
Please carefully check your shipping information before shipment.
Address changes should be requested before the package is dispatched.
Once a shipment has entered the logistics network, we may not be able to change the delivery address.
Aurorafur is not responsible for additional costs, delays, failed deliveries, or losses directly resulting from incorrect or incomplete delivery information supplied by the customer.
10. Package Inspection Upon Delivery
Please inspect the exterior condition of your package as soon as possible after receiving it.
If the package appears significantly damaged, crushed, torn, wet, opened, or otherwise abnormal, we strongly recommend taking clear photographs before opening it.
Where practical, recording an unboxing video is also recommended, particularly when the exterior packaging appears damaged.
If the carrier allows inspection before acceptance and serious damage is discovered, you may follow the carrier's local procedures regarding refusal or damage reporting.
However, because delivery procedures vary between countries and carriers, inspection before signing is not always possible.
11. Reporting Shipping Damage
If you discover shipping damage, please contact Aurorafur as soon as possible.
For insurance or carrier claims, you may be asked to provide:
(1)Photos of the exterior package
(2)Photos of the shipping label
(3)Photos of the internal packaging
(4)Photos or videos showing the damaged product
(5)An unboxing video, where available
(6)Any carrier damage report or delivery documentation
We recommend reporting visible shipping damage within 48 hours of delivery whenever possible, as some carriers and insurers impose short claim periods.
Please retain all original packaging materials until the matter has been resolved.
Late reporting may make insurance claims more difficult or, depending on the carrier or insurer's rules, may affect eligibility for compensation.
12. Failed Delivery, Return & Reshipment
If a package cannot be successfully delivered because of:
(1)Incorrect or incomplete delivery information
(2)Failure to collect the shipment
(3)Repeated unsuccessful delivery attempts
(4)Refusal of delivery without a confirmed shipping-damage reason
(5)Other circumstances attributable to the recipient
the package may be returned to the logistics provider, warehouse, or sender.
If reshipment is requested, the customer may be responsible for the additional shipping, return, storage, customs, or handling costs incurred.
International return processing may take several weeks or longer depending on the shipping route and destination.
Aurorafur will assist you in determining the available options once the package has been returned or its status has been confirmed.
13. Customs, Duties & Import Taxes
Standard international shipping is generally arranged on a Delivered Duty Paid (DDP) basis. Under this shipping arrangement, Aurorafur is responsible for the applicable VAT, import duties, customs clearance charges, and other import-related fees included in the agreed shipping arrangement.
Unless otherwise stated in the customer’s quotation, at checkout, or in a separate written agreement, customers using standard DDP shipping should not be required to pay additional VAT or customs duties upon delivery.
DDP shipping may not be available for every destination or shipment. If a different shipping arrangement applies, or if any taxes, duties, or other charges will be the customer’s responsibility, Aurorafur will disclose this to the customer before the order and shipping arrangements are confirmed.
Customers remain responsible for providing complete and accurate recipient, delivery, and customs information. Any additional costs resulting from incorrect information, refusal to accept delivery, failure to cooperate with customs procedures, or unauthorized changes to the shipment may be charged to the customer where permitted by applicable law.
14. Contact Us
If you have questions regarding shipping methods, air-shipping upgrades, delivery estimates, tracking information, remote-area charges, or shipping damage, please contact us before shipment.