Terms of service
Welcome to Aurorafur. These Terms of Service apply to custom fursuit commissions, handmade products, and related services provided by Aurorafur. By placing an order with us, you acknowledge that you have read, understood, and agreed to these terms.
1. Order Confirmation & Validity
Custom orders are confirmed only after the customer has approved the design requirements, specifications, pricing, and applicable payment terms.
Customers are responsible for providing the information reasonably required for us to process their commission.
If communication is interrupted or the customer does not respond to necessary requests for an extended period, we may place the order on hold. If we are unable to contact the customer after reasonable attempts, the order may be considered abandoned or cancelled in accordance with our applicable cancellation and refund policies.
2. Production Schedule & Progress
Estimated completion times are provided as estimates only and may vary depending on:
(1)Current production capacity and order queue
(2)Complexity of the commissioned design
(3)Availability of materials
(4)Customer-requested modifications
(5)Customer response and approval times
(6)Shipping or supply-chain disruptions
(7)Other circumstances outside our reasonable control
We will make reasonable efforts to complete each commission within the estimated production period.
Rush or priority orders may be available for an additional fee, subject to our production capacity.
Customers are welcome to contact us regarding the progress of their commission. We will make reasonable efforts to respond to inquiries promptly and provide production updates at appropriate stages of the project.
3. Delays
Production schedules may be extended if delays result from customer-requested design changes, delayed approvals, incomplete or incorrect information, payment delays, material availability, shipping disruptions, natural disasters, government restrictions, or other circumstances outside our reasonable control.
Where possible, Aurorafur will inform the customer of significant changes to the estimated production schedule.
Delays caused by customer-requested changes or circumstances outside Aurorafur's reasonable control do not automatically qualify an order for cancellation or refund.
4. Product Display & Portfolio Rights
Aurorafur may photograph or record completed products and use such images or videos for our portfolio, website, social media, advertising, exhibitions, or other brand promotional purposes.
If you would like your commission to remain private, please notify us before production begins.
We will respect reasonable privacy requests agreed upon before production.
Where applicable, our use of photographs or videos of the physical product does not transfer ownership of the customer's original character intellectual property to Aurorafur.
5. Cancellations, Returns & Refunds
Cancellations, returns, exchanges, and refunds are governed by our Return & Refund Policy.
Because most Aurorafur products are individually commissioned and made according to customer-specific designs, measurements, and requirements, different cancellation and refund conditions may apply depending on the production stage.
Customers should review the Return & Refund Policy before placing an order.
Nothing in these Terms is intended to limit any mandatory consumer rights that cannot legally be excluded under applicable law.
6. Final Payment
Unless otherwise agreed in writing, the outstanding balance must be paid after the commissioned product is completed and before shipment.
Customers are expected to complete the final payment within 30 days after receiving notice that their order is ready.
If payment remains outstanding after this period, Aurorafur may contact the customer and provide a reasonable opportunity to complete payment.
If the customer continues to fail to pay or communicate with us, the order may be treated as abandoned. Subject to applicable law and any prior agreement with the customer, Aurorafur may retain, modify, store, resell, or otherwise dispose of the physical product.
Deposits, material costs, completed labor, transaction fees, and other incurred costs may be non-refundable in accordance with our Return & Refund Policy.
7. Delivery Inspection & Shipping Damage
Customers should inspect their order as soon as reasonably possible after delivery.
If you discover significant manufacturing defects, missing items, incorrect products, or shipping damage, please contact Aurorafur promptly and provide supporting evidence, such as photographs or videos of:
(1)The shipping package
(2)The shipping label
(3)The packaging materials
(4)The affected area of the product
(5)The overall condition of the product
Where possible, we recommend recording the opening of the package, particularly if the exterior packaging appears damaged.
Delivery practices vary by country and carrier. In some regions, packages may be left at a doorstep, mailbox, parcel locker, reception area, or other designated delivery location without obtaining the recipient's physical signature.
Customers should therefore inspect delivered packages promptly and report any problems as soon as possible.
Shipping damage and eligible product defects will be handled in accordance with our Return & Refund Policy and applicable shipping or insurance procedures.
8. Intellectual Property & Character Rights
Aurorafur provides custom fabrication services based on designs and character references submitted or approved by customers.
Customers are responsible for ensuring that they have the necessary rights or permissions to commission the character, artwork, logo, design, or other intellectual property submitted to Aurorafur.
By submitting such materials, the customer represents that their requested use does not knowingly violate the intellectual property rights of another person or organization.
Aurorafur reserves the right to refuse commissions that we reasonably believe may infringe third-party rights or otherwise create legal concerns.
Commissioning Aurorafur to create a physical product does not automatically transfer intellectual property rights between Aurorafur and the customer unless separately agreed in writing.
9. Third-Party & Complimentary Items
Some accessories, complimentary gifts, tools, or other items included with an order may be manufactured by third parties rather than directly by Aurorafur.
Examples may include fur brushes, sewing accessories, maintenance tools, or other complimentary items.
Such items may be subject to the original manufacturer's specifications, instructions, warranties, and limitations.
Complimentary items are provided as additional conveniences and are not considered part of the primary custom fursuit commission unless expressly stated otherwise.
10. Partner Artists & Referral Services
Aurorafur may occasionally introduce or recommend independent artists, makers, designers, or other third-party service providers.
Unless expressly stated otherwise, these third parties operate independently from Aurorafur.
Any separate transaction entered into directly between a customer and an independent third party is governed by the terms agreed between those parties.
Aurorafur is not a party to such independent transactions and is not responsible for the performance, products, services, representations, or obligations of independent third parties, except where required by applicable law.
11. Materials, Allergies & Safe Use
Fursuits and related products may contain synthetic fur, foam, adhesives, paints, plastics, synthetic leather, elastic materials, fabrics, dyes, and other components commonly used in costume production.
Customers with known allergies, sensitivities, respiratory conditions, or other concerns regarding particular materials should contact Aurorafur before placing an order.
We will make reasonable efforts to provide information about materials used in our products when requested.
Fursuits may reduce visibility, hearing, ventilation, and mobility and may increase body temperature during use. Customers are responsible for using the product appropriately, taking regular breaks, staying hydrated, and avoiding unsafe environments or activities while wearing the product.
Children should use appropriate products only under responsible adult supervision.
Aurorafur is not responsible for injuries or losses resulting from misuse, unauthorized modification, failure to follow reasonable safety precautions, or use of the product for purposes for which it was not designed, except where liability cannot legally be excluded.
12. Handmade Product Characteristics
Aurorafur products are individually handmade. Minor variations may naturally occur between the final product and digital references, concept artwork, photographs, or previous commissions.
Small variations in areas such as stitching, fur direction, symmetry, shape, texture, or color appearance are normal characteristics of handmade products and are not necessarily considered defects.
We will make reasonable efforts to ensure that the finished commission reflects the design, specifications, and major characteristics agreed upon with the customer.
13. Customer Responsibilities
Customers are responsible for providing accurate and complete information, including measurements, character references, color selections, shipping information, and other specifications required for their commission.
Aurorafur is not responsible for fitting or design issues directly caused by inaccurate measurements, references, or other information provided by the customer.
Customers should review and approve requested information carefully before production begins.
14. Changes to These Terms
Aurorafur may update these Terms of Service from time to time to reflect changes in our services, business practices, payment methods, shipping procedures, or legal requirements.
The terms applicable to a custom commission will generally be those presented or agreed upon when the order is confirmed, unless a later change is required by applicable law or separately agreed with the customer.
15. Contact
If you have questions about an order, commission, payment, production schedule, shipping issue, or these Terms of Service, please contact us before placing your order.